SIAM Principles and Practices for Service Integration and Management - D. Armes / N. Engelhart / P. McKenzie / P. Wiggers
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for:
- ITSM professionals working in integrated multi-sourced environments;
- Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
- Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users;
- Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
voor de inhoud: zie de foto's 2, 3 en 4.
Auteurs | : Dave Armes / Niklas Engelhart / Peter McKenzie / Peter Wiggers |
Artikelnummer | : BF0109 |
Categorie | : Studie en management / Engelstalige boeken |
Taal | : Engels |
ISBN | : 9789401800259 |
Uitgever | : Van Haren Publishing |
Druk | : 1 |
Jaar | : 2015 |
Pagina's | : 212 |
Bindwijze | : Paperback |
Afmetingen | : 17 x 24 cm. |
Conditie | : Als nieuw |
Verzending | : Brievenbuspost |
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