eSourcing Capability Model for Client Organizations - B. Hefley / E.A. Loesche
The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement. The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement.
Voor de inhoud: zie foto 2.
Auteurs | : Bill Hefly / Ethel A. Loesche |
Artikelnummer | : BF0114 |
Categorie | : Studie en management / Engelstalige boeken |
Taal | : Engels |
ISBN | : 9789087535599 |
Uitgever | : Van Haren Publishing |
Druk | : 1 |
Jaar | : 2009 |
Pagina's | : 429 |
Bindwijze | : Paperback |
Afmetingen | : 17 x 24 cm. |
Conditie | : Als nieuw |
Verzending | : Brievenbuspost |
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